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FAQs

What do I receive?

You will receive a digital file via email. I will send you the final digital illustration in JPEG. If you need a different format (like PNG or PDF) please mention it in the comment section at the checkout.

Please note,  you are purchasing a Digital File ONLY, that you can Download. NO physical product will be sent to you

What size can the illustrations be?

We usually make a 18x24 inch 200 dpi.
​If you need a different size or format please mention it in the comment section at the checkout.

How do you create the illustration?

All my illustrations are completely hand-drawn in Photoshop or Procreate.

Can I add text on my Illustration?

Sure!  Just mention it in the comment section at the checkout and we will discuss it.

Can I return my Illustration?

Since my illustrations are custom made, they are not subject to returns.

I unfortunately do not offer refunds

How long does it take you to create my illustration?

 

All my illustrations are completely hand drawn, that is why I have a lead-time of 5-7 days.

If you need your product for a specific date, please contact me using the contact form below or email me at info@aeloopaws.com

 

Can I print stickers with my illustration and sell them?

I make Illustrations for personal use only. You can gift it, print, make stickers… etc., but not sell!
If you’re interested in commercial use, 
please contact me using the contact form below or email me at info@aeloopaws.com

 

What payment options do you offer?

Currently  we offer only one payment option. You can pay with PayPal. 

Can’t find what you are looking for?

You can leave your question, and I will help you as soon as possible.